Terms & Conditions

Terms and Conditions

If you choose the Non Refundable Rate, full payment will be taken at the time of booking and no refund is applicable.   If you choose the Flexible Rate, a deposit equivalent to the cost of one night’s accommodation is taken at the time of booking and the balance is due two weeks prior to your arrival.  

2. Cancellations

Guests are reminded that a booking is a legally binding contract. In the event of a cancellation please refer to your Booking Terms at the time of booking.  We strongly recommend you insure against the possibility of cancellation.

Where the guest gives credit card details in order to make payment of a deposit it is agreed between the parties that in the event of cancellation the Guesthouse may debit the guest’s credit card with the full amount of the cancellation charge less an allowance for any deposit or payment already received.

The Nook reserves the right to cancel a booking forthwith without liability on its part in the event of damage or destruction to The Nook by fire or other causes, any shortage of labour or food supplies, or any other cause beyond the control of the The Nook which shall prevent it from performing its obligations in connection with any booking.   In such an event The Nook will refund the payment made but will have no further liability to the Guest.

3. Payments
Payment can be made via our online secure payment system.  We accept all major debit and credit cards.

4. Rooms

Rooms may be let without full occupancy. 

5. Lost Keys

Lost keys are charged at £40.

6. Breakages
Please report all breakages to the The Nook in writing before departure.  (info@nookstives.co.uk).  If you leave The Nook without reporting breakages then the The Nook reserves the right to invoice a guest following departure.

7. Smoking
At the request of our The Nook and Guests we are a NO SMOKING ESTABLISHMENT.  However, we do have a small external area that may be used by smokers.

8. Special Needs
When enquiring about accommodation, please tell us of any special needs or requirements you may have so that we may advise on the suitability of the rooms we offer.   With the exception of one room (on the ground floor) all our bedrooms are on the first floor and thus only accessible by stairs with a secure handrail.   We do not have a lift.

9. Pets
We are sorry but we cannot accept any pets.  Guide dogs are accepted by prior arrangement.

10. Arrival/Departure times
Arrival time is by prior arrangement (Please refer to Check In Arrangements).  Check out time is 10.00 am on day of departure.