The Nook – COVID-19 Update

We will be open from Saturday, 4 July to welcome our guests back to St Ives!

The safety and wellbeing of our staff and guests is paramount and we always pride ourselves on providing a very high standard of housekeeping and customer service. Due to the COVID-19 pandemic, we have now taken even more steps to ensure your safety; new guidelines, procedures and training have been put into place to make sure your holiday is safe, relaxing and enjoyable.

Below, you can find information on the extra precautions that are taking place at The Nook.

Staff Safety and Training

New guidelines and procedures have been written and training has been provided to all staff members to ensure they are aware of how to thoroughly clean and sanitise every room.

All staff are being provided with appropriate protective equipment which will be worn when cleaning and they have been trained on how to properly dispose of PPE.

Housekeeping Managers will be in the building between the hours of 10.00am to 3.00pm. They will be conducting regular checks and sanitisation of the communal areas, ensuring all frequently touched surfaces such as door handles and bannisters are sanitised.

Arrival and Departure

You can check-in from 3.00pm and we ask that you vacate your room no later than 10.00am on your day of departure to give us plenty of time to get it ready for the next arrivals.

To ensure minimal contact between staff and guests, all payments will be taken when you book your room online. We will not have anyone working in the Reception, so you will be sent information about how to access your room key before you arrive.

What are we providing?

To ensure minimal contact between staff and guests, we are sorry but won’t be providing breakfast or daily housekeeping.

Daily towel changes will be provided and you can request a linen change if you are staying for seven nights or more. We will be putting crockery, cutlery and washing up supplies for those of you who wish to bring you own breakfast food, and the rooms also contain a small fridge and a coffee machine.

How can you Stay Safe?

There are just a few things that we ask you to do when staying at The Nook to ensure your safety and the safety of others present in the building.
Please always follow the Government’s social distancing guidelines; 2 metres when possible and 1 metre plus when it is not.

We have placed several bottles of hand sanitiser throughout the building, including in all rooms and by the main entrance doors. Please help yourself to these, especially when leaving and entering the building.

We would very much appreciate it if you could strip the beds and put all linen, towels and bathmats into the bags provided. We wouldn’t usually ask this of you, but it provides extra protection for our staff.

Here are a few useful tips on what you can do to prepare for your holiday in St Ives.

Bring your shop with you: To prevent shortages in local supermarkets, we recommend that you do a shop before you arrive and bring it down with you – just enough to get you through your first few days.

Research your favourite places to eat: Many of the restaurants, cafes and pubs have already reopened and are now working at limited capacity to ensure social distancing measures can be met. If there is a particular restaurant you want to eat at, ring them up and reserve a table to avoid disappointment.

Research your favourite places to visit: Like food and drink, many local attractions and places to visit will also be operating at limited capacity, and some may have shorter opening times or not be open at all. Research these places too and if possible, book your tickets in advance, online.

Plan ahead: St Ives Town has implemented a range of measures within the town centre to ensure social distancing can be met at all times. Road closures have also been put into place, so please familiarise yourself with these new guidelines before you arrive.

Public transport: If you are arriving by train, bus or coach and require a taxi, we recommend Ace Taxis. You can call them on 01736 797799. If you need to use the taxi service to take you anywhere, please book in advance and remember you’ll need to wear a face mask or face covering.

Symptoms: Please can we remind you that if you, someone you live with or someone you have had close contact with is displaying symptoms of COVID-19, you should not travel. If you develop symptoms whilst you are staying with us, please alert us immediately on 01736 795913. We are sorry but in order to protect our staff and other guests, you will not be able to self-isolate at The Nook if you develop symptoms.

Continuous Evaluation

We are sure you are aware that the research regarding COVID-19 and the guidelines and precautions that are put into place are being constantly reviewed by the Government and adapted when appropriate. We will keep you up-to-date with all relevant information and will alter our guidelines and procedures if and when this is required.

We welcome and take on-board feedback from staff and guests and we are doing all we can to ensure the safety of all.

Additional Information

Follow this link to find the Government’s recovery strategy, outlining additional key information.

You can find a more detailed account of the St Ives Town emergency plan here.

You can find the NHS Coronavirus guidelines here.

Prior to your visit, we will send you an email reminding you of everything you need to know.

We look forward to welcoming you to The Nook and we wish you a safe journey down to beautiful St Ives!

Best Wishes

The Team at The Nook